Service

Maintenance & Support

Launch is the start, not the finish. Our maintenance and support plans keep your website, app or software secure, up to date and improving, with a team that already knows your product.

Discuss your project What we offer
Developer maintaining and updating a software application

Overview

Maintenance & Support that works as hard as you do.

Software needs regular care: security patches, framework and plugin updates, backups and small improvements as your business changes. Without it, sites slow down, break after updates or become vulnerable.

We support products we built and products built by others. After an initial review of the code and hosting, we take over updates, monitoring and fixes, and give you a clear channel for new requests.

  • Secure and patched

    Regular updates to frameworks, plugins and servers.

  • Problems fixed fast

    A known team and agreed response times for issues.

  • Always backed up

    Automated backups with tested restores.

  • Keeps improving

    Hours each month for enhancements and new features.

What we offer

Maintenance & Support services

Security updates

Core, framework, plugin and server patches applied safely.

Bug fixes

Investigation and resolution of issues reported by your team or users.

Uptime & performance monitoring

Alerts and fixes before users notice problems.

Backups & recovery

Scheduled backups stored securely with restore testing.

Content & feature updates

Small changes, new pages and feature enhancements each month.

Takeover of existing projects

Code and hosting review, then ongoing support for software built elsewhere.

Our approach

How we deliver maintenance & support

  1. 01

    Review

    Audit code, hosting and security to establish a healthy baseline.

  2. 02

    Stabilise

    Apply updates, fix urgent issues and set up backups and monitoring.

  3. 03

    Support

    Handle requests and incidents through a clear support channel.

  4. 04

    Improve

    Monthly report and planned enhancements.

Technologies

Tools and platforms we use

We choose the stack for each project based on your goals, budget and existing systems.

Monitoring

  • UptimeRobot
  • Sentry
  • Google Search Console

Security & performance

  • Cloudflare
  • SSL management
  • Malware scanning

Workflow

  • Git
  • Jira
  • Staging environments
  • Automated backups

FAQs

Questions about Maintenance & Support

Can't find your answer? Call +92 336 3250316 or email info@saapx.com.

Yes. We start with a review of the code and hosting, fix anything urgent, and then take over regular maintenance.

Plans typically cover updates, backups, monitoring, bug fixes and a set number of hours for changes each month. We tailor the plan to your product.

Response times are agreed in your support plan, with faster response for critical issues such as downtime.

Yes. Many clients use their monthly hours for small enhancements and new pages as well as fixes.

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